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AFRITRACK JOBS 2026


 

TECHNICAL OPERATIONS COORDINATOR AT AFRITRACK – DAR ES SALAAM

Afritrack, through its Tanzanian subsidiary LAIKI Technology Ltd, is looking for a qualified and experienced professional to fill the position of Technical Operations Coordinator in Dar es Salaam.

Afritrack is a regional Internet of Things (IoT) service provider headquartered in Mauritius. The company uses IoT technology and data analytics to provide actionable intelligence that helps customers improve operational efficiency and reduce costs. The company is also expanding its operations across Africa.



JOB TITLE

Position: Technical Operations Coordinator
Location: Dar es Salaam, Tanzania
Department: Service Delivery Department
Reports To: Head of Technical Operations

The Technical Operations Coordinator will manage and coordinate technical operations while ensuring that activities are carried out with a high level of integrity, quality and efficiency. The role requires an adaptable and proactive professional who can work across different operational areas depending on workload and organizational needs.



AREAS OF RESPONSIBILITY

The position may involve working in one or more of the following focus areas:

  • Order Fulfilment
  • Customer Support
  • Department Management

The role may also rotate between these areas depending on workload and resource availability.



DETAILED JOB RESPONSIBILITIES

1. Customer Order Management

The Technical Operations Coordinator will:

  • Serve as the primary point of contact between customers and Afritrack during the order fulfilment process.
  • Ensure orders are executed on time while maintaining regular communication with customers.
  • Coordinate with internal departments and external stakeholders to improve fulfilment efficiency.

2. Project Management

Responsibilities will include:

  • Developing project plans for complex orders.
  • Preparing Gantt charts and stakeholder lists.
  • Conducting risk assessments.
  • Maintaining tracking dashboards.
  • Monitoring project progress.
  • Communicating with the Sales Department regarding completed and pending orders.

3. Customer Service

The successful candidate will:

  • Provide on-site support for issues escalated from Customer Service.
  • Ensure customer issues are handled within the required timelines.
  • Follow established SOPs and SLAs.
  • Properly document technical issues.
  • Collect and upload relevant photographic evidence.
  • Provide accurate and clear explanations to customers.
  • Escalate issues that cannot be resolved promptly, together with sufficient background information.

4. Scheduling and Planning

Duties will include:

  • Creating installation schedules at least 12 days in advance.
  • Coordinating schedules with the Back Office Assistant and customers.
  • Planning technician visits for orders and support tickets.
  • Working with other Technical Operations Coordinators and relevant technical personnel to optimize available resources.
  • Ensuring scheduled appointments are properly prepared for and honored.

5. Technical Support and Quality Assurance

The position will also involve:

  • Providing remote support to technicians working on-site.
  • Supporting device connection, configuration, activation and testing.
  • Verifying that device configurations follow established protocols and checklists.
  • Activating and provisioning SIM cards.
  • Ensuring accuracy and integrity of technical data.

6. Documentation and Reporting

The Technical Operations Coordinator will:

  • Prepare and file formal handover documentation.
  • Ensure customer-signed certificates are properly handled.
  • Ensure order forms and service delivery documents are completed and filed.
  • Record feedback relating to orders and support tickets.
  • Prepare relevant reports.
  • Maintain records of technician activities, equipment inventory and payment information.

7. Inventory Management

Responsibilities include:

  • Monitoring inventory levels.
  • Initiating re-ordering processes when necessary.
  • Receiving and properly documenting inventory.
  • Distributing inventory between different Service Delivery/Technical Operations locations.
  • Supporting faster delivery of equipment for new orders and replacements.
  • Processing returned units and ensuring they are tested, labelled and handed over to the Finance Department.

8. Working Tools Management

The successful candidate will:

  • Oversee the management of standard working tools and consumables.
  • Ensure technicians and senior technicians have the required tools.
  • Periodically check the condition and availability of working tools.
  • Take appropriate action regarding replacement, issuing, re-ordering or lost/damaged tools.

9. Capacity Building

Duties will include:

  • Supporting internal learning and improvement initiatives.
  • Conducting or overseeing analysis of technical tickets and installations.
  • Supporting internal training and certification of technicians.
  • Supporting external training and certification relating to new vehicle models.

10. Quality Assurance and Improvements

The position will involve overseeing quality assurance checks and following up on agreed tasks to ensure that technical operations continue to meet the required standards.

11. Documentation and Knowledge Creation

The successful candidate will also be responsible for creating or updating:

  • Technical Manuals.
  • Standard Operating Procedures (SOPs).
  • Documents describing minimum acceptable standards of workmanship and installation quality.

12. Additional Responsibilities

Other duties may be assigned by the Head of Technical Operations, SDM, or Managing Director (MD) depending on operational requirements.



REPORTING LINE

The successful candidate will report to the Head of Technical Operations and will work within the Service Delivery Department.



QUALIFICATIONS AND CANDIDATE PROFILE

Applicants should have the following qualifications and qualities:

  • Minimum 3 years of direct and relevant experience working in operations within information systems.
  • Strong IT skills and confidence in using desktop and online tools/applications.
  • Excellent communication skills and the ability to communicate effectively with customers.
  • Ability to manage customer relationships professionally.
  • Ability to work with minimal supervision.
  • High sense of responsibility.
  • Proactive and assertive approach to work.
  • Ability to conduct effective customer follow-ups through calls and emails.
  • Strong process-oriented approach.
  • Resourcefulness and innovation.
  • Strong problem-solving skills.
  • Passion for electronics and technology.
  • Hands-on approach to achieving results.
  • Energetic and positive attitude.
  • Creativity and adaptability.



HOW TO APPLY

Interested and qualified candidates should apply by sending an email to:

Email: work@afritrack.com

Subject: Technical Operations Coordinator

In the body of the email, applicants should clearly explain why they are suitable for the position and attach an updated CV/Resume.




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